How can we Help?

Our service center is located in Parklands, Gallant Mall, on the Ground Floor. Our warehouse in Baba Dogo, on Baba Dogo Road, 5G, Premier Industrial Park.

No we do not have at the moment. For any service center related issue, you will have to send the TV to the service center Nairobi using any courier service available where you are. For further clarification, always call us on 0724 888 777.

Vision Plus products are designed in Kenya for Kenya but manufactured in china.

No, delivery is free of charge. Delivery will take 24 working hours within Nairobi and 48 working hours outside Nairobi.

We currently accept cash and M-Pesa before or after delivery and Card payment.

We work with an organization known as Aspira, who offer a lipa pole pole plan on all our products as long as you qualify.

Yes you can.

For online orders use the following number, go to Safaricom tool kit, click on M-Pesa, lipa na M-Pesa, select paybill, enter the number (4029469), enter your order number as the account number, e.g. (1287), amount, your pin, then press okay.

You can buy our products at our online brand store or visit our warehouse in Baba Dogo, We also outsource to major retail supermarkets e.g. Naivas, Chandarana, Khetia’s etc. For online stores we have, Kilimall, Jumia, Sky Garden etc. We also have Hotspot Electronic Shop located at Diamond Plaza.

We sell Smart Frameless and Digital TV’s ranging from 32’’- 75”, sound bars and sound pro, Vibe series which includes- Level up speaker, Vibe pods and beatbox.

You can visit our website at visionplus.co.ke select the item you would like to purchase, click on buy online, and add it to cart, check out, input your delivery address and other details, and then place the order.

Vision Plus provides high quality products at competitive prices. We believe in giving the consumer value for money.

Yes, all our products come with 2 Years warranty. Kindly visit our website, visionplus.co.ke to see our warranty terms and conditions.

You can register your e-warranty by going to our website https://visionplusug.four.africa/warranty/ click on the warranty section, and fill in your details.

Due to recent changes in Netflix’s App compatibility requirements, many TV models and brands worldwide, including some Vision Plus Android TVs are currently unable to access Netflix. We have developed a solution for Vision Plus 43” Android TVs. Learn more here

A digital TV is a basic TV that uses digital signals for transmission. A smart TV is a digital TV with internet connectivity and has content Apps

The main difference between a smart TV and an Android TV is that the Android TV runs Google’s Android software.

All our Vision plus TV’s are smart apart from the 32’’ digital TV.
This is also indicated on the packaging
Smart TVs have Apps while digital TVs don’t

Android TV is a smart TV that runs on ANDROID operating system while V+ OS TV is a smart TV that runs on VIDAA Operating system

No, for repair, kindly bring the TV to our service center in parklands, Gallant Mall –Ground Floor.

No, but you can always reach us on the phone for guidance if you need any help.

It comes with a user manual, wall mount and TV stands.

They are fixed as they have already been discounted.